Effective Thoughts

The touchpad on my oven at my house died about a month ago. It’s a Kenmore so I called Sears. Tough to get that first appointment so they first came out last Saturday. I was pretty sure I knew what was wrong and priced out the part alone at $200. When they offered a $275 “we’ll fix it or replace it with a warranty”, I jumped on it. (It’s worth $75 to avoid me screwing up my oven and have my wife be mad at me. Come to think of it, that’s probably worth a lot more than $75.) Upon arrival, the technician gave me a hard time about the lack of a serial number on the microwave. Huh? (It’s an oven/microwave stack combo and apparently, the serial number is a prerequisite to my service deal.) Is it my fault the serial number is a dinky sticker inside the microwave? No. We found it on the manual but nonetheless, don’t bother me with this. Just fix it. The technician diagnosed the bad touchpad (“control panel”) and said he would need to order the part. Fine. I then scheduled the next appointment...

My best friend Scott is president/C-everything of a small northeastern Ohio manufacturing concern, KirkKey Interlock . I hadn't spoken with him for a while and wanted to see how Canton fared with the Blizzard of '08 (that's what they're calling it...not me). I say, "So what's new?" He replies that on Tuesday his primary server (which essentially runs the business) came up with lame with not one, but [a statistically improbable] *two* physical disk failures on a RAID5 hardware array. My friend attempts the fix but gives up pretty quickly after seeing some Linux nasty-grams on the boot screen. His service provider is an old college buddy who lives down in Raleigh, Cerient Technologies led by Jason Tower . Scott couldn't email out because Exchange was on the toasted server. Being creative, Scott started Treo-emailing photos of the screen. Unfortunately, Jason couldn't receive email because a storm had knocked out a lot of local hosting. [Sigh] After...