Update: My comments highlighted on Free Money Finance . A bit off topic but I'd like to publicize this in an attempt to resolve the situation and to warn others about Sears lack of customer service. I ordered a part from Sears for my refrigerator, attempted to cancel that part the following day, was informed Sears can't cancel part orders (huh?), followed the return instructions to a "T", and have yet to see a full refund after 60 days. I've had 6+ communications with Sears only to receive the run-around every time. My advice: don't shop at Sears. If anything goes wrong, they will drown you in bureaucracy betting that they'll outlast you. My comment posted to Free Money Finance received a highlight (scroll down) recently. FMF's author is fighting Sears on about a malfunctioning elliptical exercise machine. Here are the full details of my tussle wrapped into a recent email to Sears. I'm posting the response which is consistent with the previous 6
Business and technology musings with an occasional economic, political, or consumer experience teaser thrown in to keep you on your toes.